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Office Hours: Monday - Wednesday 8:00 AM - 4:30 PM
Phone: (501) 233-6210
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Staff:
Michelle Donnelly
Ray Tindall
Jerry Olivarez
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Mail: P.O. Box 6, Casa, AR 72025
Physical Address: 3587 Highway 10 West, Casa, AR 72025
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Water Bills:
Bills are mailed on the first of the month, if you have not received your statement by the 5th day of the month, please call the water department at the number listed above. If there is an error or you have questions, please give us a call.
Bills are due by the 15th day of the month. If the 15th falls on a Thursday or Friday, customers will have until the next business day before a late fee is implemented. If your bill is not paid by the last day of the month your water service will be disconnected.
Re-Connection Fee: $100.00
If you want your water re-connected after hours or on weekends, there will be an additional $50.00 service call fee added to your bill.
Damage to Water Department Lock: $150.00
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New Water Customers:
Homeowners (Copy of the Deed as proof of ownership is required)
Connection Fee: $20.00
Meter Deposit: $50.00
Renters:
Connection Fee: $20.00
Meter Deposit: $155.00
New Installs:
Connection Fee: $20.00
Meter Deposit: 50.00
Parts/Labor: $700.00 *
*If line has to cross roadway, additional charges may apply.
Reconnect Fee:
$100.00
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Water Utility Data Base:
The Casa Water Facility is a member of WUDB created by Act 769 of 2003. This service for water utilities in Arkansas allows utilities to collect identity information on their users to protect the utility and to collect delinquent water bills across the state.
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Water Rates:
Water Rates effective June 1, 2024 for all customers:
Base Rate: $35.00 (1000 gallons)​
1001-3000 Gallons: $5.05 per 1000
3001-Plus: $4.35 per 1000
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Emergency Water Assistance Fund:
The City of Casa has passed an ordinance to provide emergency assistance for paying for water services on the Casa Rural Water System. The purpose is to assist those that have fallen on difficult times and while they are working to get back on their feet financially, to ensure that they do not lose access to water for basic sanitary needs. The fund has been structured in a way that residents can apply for emergency assistance once per calendar year without council approval and if a further need is requested, it must go before the full City Council for approval. While the need is currently not great, the need is still there and we’re here to help our residents.
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( Note: The Emergency Water Fund has been depleted for the year. )
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Apply online:
Customer Information Update
In an effort to better serve our customers and modernize our payment system, we are asking our customers to update their information. Please click "Start Here" below and fill out the form. This will enable greater access to our payment system and give customers the opportunity to set up recurring payments.
All residents who provide updated information will be entered into a random drawing for a $50.00 credit to their account.
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